Feeding Southwest Virginia (“Feeding SWVA”) believes we have an obligation to be faithful stewards of any funds and related information provided to us in support of our mission. We will respect the privacy of the personal and organizational information that we have about a supporter. As a part of our stewardship, this Privacy Policy explains how we obtain, use, protect, and share information about supporters and works in conjunction with the Terms and Conditions of Use and the Donor Bill of Rights, but does not modify or supersede them.
This policy also discloses our information gathering practices for the website located at the URL www.feedingswva.org (“Site”), and all of its subdomains (*.feedingswva.org)
Privacy Protection Practices and Standards
- We do not sell supporter information.
- We do not share any personal information to organizations or individuals outside Feeding SWVA without supporter consent.
- We do work with a third-party provider for production and delivery of mailings and newsletters, annual reports, and other literature concerning Feeding SWVA to communicate with our supporter base. This information is used with the consent of the supporters being contacted and on behalf of Feeding SWVA, exclusively.
- We will hold strictly confidential all information concerning donors and prospects, including names, addresses, names of beneficiaries, nature and value of estates, amounts of provisions or gifts, etc., unless a donor or prospect grants permission to use selective information for purposes of referral, testimonial, example, recognition, or publicity.
- We have procedures in place to limit access to information to those employees and volunteers who need to know such information in order to fulfill our mission.
- We educate our employees and volunteers on the importance of protecting the privacy and security of confidential personal and organizational information.
- We will collect, use and share information about our supporters among employees and volunteers only on a need-to-know basis and for the sole purpose of carrying out Feeding Southwest Virginia’s mission.
- We will cooperate with government officials or parties in litigation under process of law, or as otherwise required by law.
- We will use our best efforts to comply with the expressed wishes of any supporter who does not want their name used in any promotional material, wishes their name removed from solicitation lists, or wishes to have their gifts or services be anonymous.
Request for Removal from Feeding Southwest Virginia’s Contact List
Call us at (540) 342-3011 and ask for our Development department.
You may also send us a message through the Contact Us page.
Please allow six to eight weeks for mail to cease.
Personal Information Collected
Personal information is obtained from donors, volunteers and prospects through pledge cards, letters, surveys, applications, and other forms, in writing, in person, by telephone, or electronically (e.g., name, address, employer, birth date, credit card number, family members, interests, etc.)
We retain information about present and past history of donations, volunteer service, committee service and any other interaction an individual may have had with Feeding SWVA.
Feeding SWVA collects this necessary information to perform transactions, to analyze and plan, and to communicate with our supporters.
Non-Personal Information We Collect
Feeding SWVA also collects certain non-personally identifiable information when someone visits web pages within the Site such as:
- Browser type and version (e.g. Internet Explorer, Chrome, Firefox, Opera)
- Operating system in use (e.g. Windows 7, 8, 10; Mac OS, iOS, Android)
- Device type and brand in use (e.g. desktop, smartphone, tablet)
- The domain name and IP address of the visitor’s internet service provider (e.g. Cox, AT&T, Verizon, Comcast)
- Aggregate data about the number of visits to the Site and/or aggregate data about the pages visited within the Site.
- Browser “Cookies”.
About those “Cookies”
Our Site uses cookies to enhance your experience while using it. Cookies are small pieces of information that a website transfers to a computer or device that is browsing that website. They are implemented for user convenience and analysis purposes. Use of cookies can make web browsing easier by performing certain functions such as saving your passwords or your personal preferences.
Since the use of cookies are an industry standard your browser is probably set to accept cookies. If you would prefer not to receive cookies, then you can alter the configuration of your browser to refuse cookies. Check the help function or pages for your browser to learn how to do this. If you choose to have your browser refuse cookies, it is possible that some areas of our Site will not function properly when you view them.
The Feeding SWVA Site collects non-personal information to determine how well our website is performing for visitors and if it is providing useful information about our mission in an efficient way.
Secure Browsing of the Site and No Liability
All user information provided to FSWVA through its Site is transmitted using Transport Layer Security (TLS) encryption. TLS is a proven coding system that lets your web browser automatically encrypt – or scramble – data before you send it to us. Such security measures may not prevent all loss, misuse, or alteration of information on the Site and Feeding SWVA is not responsible for any damages or liabilities relating to any such security failures. While we strive to protect your information, we cannot ensure or warrant the security of such information.
Our Site contains links to other websites. Feeding SWVA is not responsible for, nor can Feeding SWVA ensure, the privacy practices, security, or content of other websites.
FundraiseUp
Feeding SWVA uses Fundraise Up as an online donation platform. All donation data collected is subject to the provisions of the General Data Protection Regulation (“GDPR”), the California Consumer Privacy Act of 2018 (“CCPA”), and other applicable privacy laws. Non-Personal Information that is collected remains anonymous or non-personally identifiable. All Personally Identifiable Information (PII) is encrypted. Financial information, such as banking information or credit card number, name, CVV code, or expiration date, is collected and stored by a third-party payment processor. Financial information is not stored by Fundraise Up.
Stripe
We use Stripe for payments, analytics, and other business services relating to our online donation platform. Stripe may collect personal data including via cookies and similar technologies. The personal data Stripe collects may include transactional data and identifying information about devices that connect to its services. Stripe uses this information to operate and improve the services it provides to us, including for fraud detection, loss prevention, authentication, and analytics related to the performance of its services. You can learn more about Stripe and read its privacy policy at https://stripe.com/privacy.
Contacting the Website Manager
If you have any questions about the practices of this Site, or your dealings with this Site, you can send a letter to:
Feeding Southwest Virginia
Attention: Webmaster
1025 Electric Road
Salem, VA 24153
You may also send a message to the Webmaster through the Contact Us page, or call (540) 342-3011 and ask for our IT department.
This policy was reviewed and amended on April 28, 2020
